Inquiries

This is the page for general inquiries.
For product returns, please refer to this page.

Before you make an inquiry, please read and agree to the following guidelines.
-    Inquiries are processed during business hours. (weekdays, 10:00~17:00 JST)
-    Please ensure your inbox accepts emails from 「support@playism.jp」 before submitting an inquiry.
-    There may be cases where we are unable to provide a response, or cases that require several days for us to respond to your inquiry. We appreciate your understanding.
-    Our responses are only directed to the individual who makes the inquiry. Please do not repost or reuse our response, in whole or in part, for any purpose.
-    Our responses take into account the information included in each inquiry and each individual's situation. Please understand that any solutions we suggest may not be applicable to all users.
-    There are questions we are unable to answer, and thus we do not reply to every single inquiry we receive. We appreciate your understanding.
-    By submitting an inquiry, you agree to follow our privacy policies.